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Customs Health and Immigration is the Imperial department responsible for clearing of on-planet arrivals. CHI handles routine cases only -- special cases are passed on to other departments for processing. While in theory CHI could check every arrival, in practice sampling and profiling methods are used to ensure public safety and legal compliance.
Normally CHI offices are present only on downports; highports are covered by CHI only if there is uncontrolled access to the surface, if there is a major population in the highport, or if there is in fact no downport.